{
  "page": {
    "id": "x0x5dqxxsdwb",
    "name": "Latitude sh",
    "url": "https://status.latitude.sh"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Regions","created_at":"2019-04-25T17:22:08.345Z","updated_at":"2019-04-25T17:22:08.345Z","position":7,"description":null,"showcase":false,"start_date":null,"id":"2d9ylxyxj2cr","group_id":null,"page_id":"x0x5dqxxsdwb","components":["0df6klxr4hwf","63fxjz9ppz9f","j57qvf2jjgx1","w1v9ns3d1cdb","zmjl5dw82hy7","4gbb6tsf7czr","zsb7mclts1lq","ngryfc3ng35r","y2kzbj9ql8tw","fl5kd8htz3xt","fpsbbx0h01qb","kbvzxlvg2h52","08ms9zsmk92p","grghkqr9cqqm","5mvczpbcvcw3","pxpvnv86bkkz","6tvxw0f81lyc","gsgr296ldqy8","wgwp2bkjvd3w","5zf3mvm5c0wc","j11hvk2xcvph","wqstmrlxxtzh","1kgjd1p0crkk","dvwztc110rxb","zc3kf75cpqmp"]},{"status":"operational","name":"Services","created_at":"2019-04-25T17:23:48.488Z","updated_at":"2019-04-25T17:23:48.488Z","position":8,"description":null,"showcase":false,"start_date":null,"id":"rd7kgr7s9vzg","group_id":null,"page_id":"x0x5dqxxsdwb","components":["n89k8yz1yns7","76b2n4syf54m","ytkcc1gyszll","1m25lnvkb99m","qwj8xkhg488g","y34fvywm9cnm","ppbf6r0wxj13","bhgq2htv4zlf","tn3f4p15d1sy","hm0jktx9ty4k","4qjnn9jn5tnk"]}],
  "incidents": [{"name":"[LAX2] Maintenance Notice - Firewall Upgrade Topology","status":"scheduled","created_at":"2026-09-21T15:38:24.758Z","updated_at":"2026-09-21T21:00:41.169Z","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/5zyr7vnvd0mp","scheduled_for":"2026-10-06T01:00:00.000Z","scheduled_until":"2026-10-06T02:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-21T15:38:24.820Z","reminder_intervals":null,"id":"zdsjm0gt3qng","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"scheduled","body":"Dear Customers,\nIn order to maintain the stability and redundancy of our network infrastructure, we will perform a FortiOS upgrade and enable HA (High Availability) mode on site.\n\nThe firewall is currently operating in standalone mode, meaning there is no redundant device to take over traffic in the event of a hardware failure or unexpected outage.\n\nWe will upgrade the firewall and enable HA1/HA2 interfaces to bring a second unit into sync as an active redundant pair.\n\nMaintenance Schedule:\n\n\nStart Date: October 6th\nStart Time: 01:00 a.m. UTC\nEnd Time: 2:30 a.m. UTC\nDuration: 1 hour and 30 minutes\n\n\nExpected Impact:\n\nDuring this maintenance window, you may experience:\n\nAs the firewall is currently in standalone mode and the image update requires a reboot, all services will be impacted for the duration of the maintenance window.\n\nWe understand that network disruptions can be inconvenient, and we apologize for any inconvenience this may cause.\n\nContact Information:\n\nOur dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at (netops@latitude.sh).","created_at":"2026-09-21T15:38:24.820Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T21:00:41.038Z","display_at":"2026-09-21T15:38:24.820Z","deliver_notifications":true,"tweet_id":null,"id":"jj1vqcqzm2z2","incident_id":"zdsjm0gt3qng","custom_tweet":null,"affected_components":[{"code":"5zf3mvm5c0wc","name":"Regions - LAX2","old_status":"operational","new_status":"operational"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"operational","new_status":"operational"},{"code":"ppbf6r0wxj13","name":"Services - Automation Tool","old_status":"operational","new_status":"operational"},{"code":"tn3f4p15d1sy","name":"Services - Databases","old_status":"operational","new_status":"operational"},{"code":"4qjnn9jn5tnk","name":"Services - IPMI Access","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Remote access","created_at":"2022-09-13T18:45:55.732Z","updated_at":"2026-08-14T11:00:07.409Z","position":8,"description":"Remote access gives you limited access to our internal network so you can access your server's IPMI for out-of-band management.","showcase":true,"start_date":"2022-09-13T00:00:00.000Z","id":"y34fvywm9cnm","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"Automation Tool","created_at":"2022-09-21T17:23:06.218Z","updated_at":"2026-09-29T09:30:09.574Z","position":9,"description":"Automation Tool used to deploy and reinstall servers.","showcase":true,"start_date":"2022-09-21T00:00:00.000Z","id":"ppbf6r0wxj13","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"Databases","created_at":"2025-07-29T14:52:01.534Z","updated_at":"2026-09-29T09:30:10.446Z","position":12,"description":null,"showcase":true,"start_date":"2025-07-01T00:00:00.000Z","id":"tn3f4p15d1sy","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"IPMI Access","created_at":"2025-12-21T14:33:52.516Z","updated_at":"2026-06-24T00:35:14.957Z","position":14,"description":null,"showcase":true,"start_date":"2025-01-01T00:00:00.000Z","id":"4qjnn9jn5tnk","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"LAX2","created_at":"2025-06-28T14:31:20.761Z","updated_at":"2026-07-01T11:30:09.952Z","position":20,"description":null,"showcase":true,"start_date":"2025-06-16T00:00:00.000Z","id":"5zf3mvm5c0wc","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"Ashburn Electrical Maintenance Notice 2","status":"scheduled","created_at":"2026-09-17T18:31:47.792Z","updated_at":"2026-09-17T18:31:47.860Z","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/tzfclbgt1gtn","scheduled_for":"2026-10-08T08:00:00.000Z","scheduled_until":"2026-10-10T08:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-17T18:31:47.782Z","reminder_intervals":null,"id":"gyzns1yytbv7","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"scheduled","body":"On October 8th - 9th, 2026, starting at 08:00 EDT each day, our Ashburn datacenter provider will upgrade the building's critical power system. The work is performed on one power lineup at a time (about one day each), and affected cabinets will temporarily run on a single power feed. \n\nNo downtime is expected and no customer action is required, though power redundancy will be reduced during the work. \n\nUpdates will be posted here.","created_at":"2026-09-17T18:31:47.857Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-17T18:31:47.857Z","display_at":"2026-09-17T18:31:47.857Z","deliver_notifications":true,"tweet_id":null,"id":"w0gptymd8k0w","incident_id":"gyzns1yytbv7","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"ASH","created_at":"2022-09-13T19:10:29.960Z","updated_at":"2026-09-14T19:51:52.055Z","position":13,"description":"43830 Devin Shafron Drive\r\nAshburn, Virginia","showcase":true,"start_date":"2022-09-01T00:00:00.000Z","id":"08ms9zsmk92p","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"[DAL] Maintenance Notice - Upgrade Firewall Topology","status":"completed","created_at":"2026-09-21T15:34:31.550Z","updated_at":"2026-09-29T09:30:12.758Z","monitoring_at":null,"resolved_at":"2026-09-29T09:30:11.783Z","impact":"maintenance","shortlink":"https://stspg.io/gw8tx7qnnm39","scheduled_for":"2026-09-29T08:00:00.000Z","scheduled_until":"2026-09-29T09:30:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-21T15:34:31.636Z","reminder_intervals":null,"id":"ttmvkkcdn55m","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-29T09:30:11.783Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T09:30:11.783Z","display_at":"2026-09-29T09:30:11.783Z","deliver_notifications":true,"tweet_id":null,"id":"bgn093fw0t1j","incident_id":"ttmvkkcdn55m","custom_tweet":null,"affected_components":[{"code":"ngryfc3ng35r","name":"Regions - DAL","old_status":"under_maintenance","new_status":"operational"},{"code":"ppbf6r0wxj13","name":"Services - Automation Tool","old_status":"under_maintenance","new_status":"operational"},{"code":"tn3f4p15d1sy","name":"Services - Databases","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-29T08:00:10.849Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T08:00:10.849Z","display_at":"2026-09-29T08:00:10.849Z","deliver_notifications":true,"tweet_id":null,"id":"8hlzkdtlmjvj","incident_id":"ttmvkkcdn55m","custom_tweet":null,"affected_components":[{"code":"ngryfc3ng35r","name":"Regions - DAL","old_status":"operational","new_status":"under_maintenance"},{"code":"ppbf6r0wxj13","name":"Services - Automation Tool","old_status":"operational","new_status":"under_maintenance"},{"code":"tn3f4p15d1sy","name":"Services - Databases","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-09-21T15:59:06.950Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T15:59:06.950Z","display_at":"2026-09-21T15:59:06.950Z","deliver_notifications":false,"tweet_id":null,"id":"3qsct0kl2sq2","incident_id":"ttmvkkcdn55m","custom_tweet":null,"affected_components":[{"code":"ngryfc3ng35r","name":"Regions - DAL","old_status":"operational","new_status":"operational"},{"code":"ppbf6r0wxj13","name":"Services - Automation Tool","old_status":"operational","new_status":"operational"},{"code":"tn3f4p15d1sy","name":"Services - Databases","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"In order to maintain the stability and redundancy of our network infrastructure, we will migrate the virtual firewall from the standalone to our HA (High Availability) pair on site.\n\nMaintenance Schedule:\n\nStart Date: September 29th\nStart Time: 08:00 a.m. UTC\nEnd Time: 09:30 a.m. UTC\nDuration: 1 hour and a half\n\n\nSome services is currently operating in standalone mode, meaning there is no redundant device to take over traffic in the event of a hardware failure or unexpected outage.\n\nTo ensure continued stability of our services and restore full redundancy to our infrastructure, we will migrate traffic from the standalone firewall to the HA firewall.\n\nExpected Impact:\n\nDuring this maintenance window, you may experience:\n\nAs the firewall is currently in standalone mode and the image update requires a reboot, all services will be impacted for the duration of the maintenance window.\n\nWe understand that network disruptions can be inconvenient, and we apologize for any inconvenience this may cause.\n\nContact Information:\n\nOur dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at (netops@latitude.sh).","created_at":"2026-09-21T15:34:31.636Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T21:09:44.473Z","display_at":"2026-09-21T15:34:31.636Z","deliver_notifications":true,"tweet_id":null,"id":"0449m7lgvv5p","incident_id":"ttmvkkcdn55m","custom_tweet":null,"affected_components":[{"code":"ngryfc3ng35r","name":"Regions - DAL","old_status":"operational","new_status":"operational"},{"code":"ppbf6r0wxj13","name":"Services - Automation Tool","old_status":"operational","new_status":"operational"},{"code":"tn3f4p15d1sy","name":"Services - Databases","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"DAL","created_at":"2020-06-11T22:57:47.147Z","updated_at":"2026-09-29T09:30:08.946Z","position":8,"description":"1950 N. Stemmons Fwy., Dallas, TX 75207","showcase":true,"start_date":null,"id":"ngryfc3ng35r","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"},{"status":"operational","name":"Automation Tool","created_at":"2022-09-21T17:23:06.218Z","updated_at":"2026-09-29T09:30:09.574Z","position":9,"description":"Automation Tool used to deploy and reinstall servers.","showcase":true,"start_date":"2022-09-21T00:00:00.000Z","id":"ppbf6r0wxj13","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"Databases","created_at":"2025-07-29T14:52:01.534Z","updated_at":"2026-09-29T09:30:10.446Z","position":12,"description":null,"showcase":true,"start_date":"2025-07-01T00:00:00.000Z","id":"tn3f4p15d1sy","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"}]},{"name":"[CHI] Urgent Scheduled Maintenance: ISP Circuit Maintenance","status":"completed","created_at":"2026-09-21T12:57:49.693Z","updated_at":"2026-09-21T19:59:31.542Z","monitoring_at":null,"resolved_at":"2026-09-21T19:59:31.515Z","impact":"maintenance","shortlink":"https://stspg.io/n2h6njxmb9x0","scheduled_for":"2026-09-22T12:00:00.000Z","scheduled_until":"2026-09-22T14:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-21T12:57:49.682Z","reminder_intervals":null,"id":"3lrtbfb4wv01","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"completed","body":"Please be advised that the scheduled maintenance for our ISP circuit in Chicago (CHI) is no longer necessary and has been canceled.\n\nNo further action or downtime is expected. If you have any questions, please reach out to our team at netops@latitude.sh.","created_at":"2026-09-21T19:59:31.515Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T19:59:31.515Z","display_at":"2026-09-21T19:59:31.515Z","deliver_notifications":true,"tweet_id":null,"id":"kf6c3kybdvnt","incident_id":"3lrtbfb4wv01","custom_tweet":null,"affected_components":[{"code":"w1v9ns3d1cdb","name":"Regions - CHI","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"As part of our ongoing efforts to improve the reliability and performance of our Network, we will be performing scheduled maintenance to one of our ISP circuits.\n\n Maintenance Schedule \n Date: September 22nd, 2026\n Start Time: 09:00 AM UTC \n End Time: 11:00 AM UTC \n Duration: Up to 2 hours (expected to complete sooner)\n\nExpected Impact\nNo service disruption or performance degradation is expected during this maintenance window.\n\nOur Network Operations Team is available to address any questions or concerns. Please reach out to us via email at netops@latitude.sh.","created_at":"2026-09-21T12:57:49.765Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-21T12:57:49.765Z","display_at":"2026-09-21T12:57:49.765Z","deliver_notifications":true,"tweet_id":null,"id":"d6p9gmt4z6kf","incident_id":"3lrtbfb4wv01","custom_tweet":null,"affected_components":[{"code":"w1v9ns3d1cdb","name":"Regions - CHI","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"CHI","created_at":"2019-04-25T17:36:18.437Z","updated_at":"2026-07-01T10:04:41.233Z","position":4,"description":"2200 Busse Road\r\nElk Grove Village, IL 60007 USA","showcase":true,"start_date":null,"id":"w1v9ns3d1cdb","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"Ashburn Electrical Maintenance Notice","status":"completed","created_at":"2026-09-14T14:29:00.311Z","updated_at":"2026-09-18T11:00:07.498Z","monitoring_at":null,"resolved_at":"2026-09-18T11:00:07.414Z","impact":"maintenance","shortlink":"https://stspg.io/dyg2z2h3kzrr","scheduled_for":"2026-09-14T14:30:00.000Z","scheduled_until":"2026-09-18T11:00:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-14T14:29:00.301Z","reminder_intervals":null,"id":"zz0dmnw5jb7w","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-18T11:00:07.414Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-18T11:00:07.414Z","display_at":"2026-09-18T11:00:07.414Z","deliver_notifications":true,"tweet_id":null,"id":"5s4ml9kppb4x","incident_id":"zz0dmnw5jb7w","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is still in progress. We will provide updates as necessary.","created_at":"2026-09-14T19:51:52.101Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T19:51:52.101Z","display_at":"2026-09-14T19:51:52.101Z","deliver_notifications":false,"tweet_id":null,"id":"slntczh5zn1p","incident_id":"zz0dmnw5jb7w","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"degraded_performance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is still in progress. We will provide updates as necessary.","created_at":"2026-09-14T19:47:35.507Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T19:47:35.507Z","display_at":"2026-09-14T19:47:35.507Z","deliver_notifications":false,"tweet_id":null,"id":"s682f37t4k8g","incident_id":"zz0dmnw5jb7w","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"operational","new_status":"degraded_performance"}]},{"status":"in_progress","body":"Scheduled maintenance is still in progress. We will provide updates as necessary.","created_at":"2026-09-14T19:44:29.821Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T19:44:29.821Z","display_at":"2026-09-14T19:44:29.821Z","deliver_notifications":false,"tweet_id":null,"id":"6vmg07g2cn13","incident_id":"zz0dmnw5jb7w","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is still in progress. We will provide updates as necessary.","created_at":"2026-09-14T19:43:53.958Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T19:43:53.958Z","display_at":"2026-09-14T19:43:53.958Z","deliver_notifications":true,"tweet_id":null,"id":"7fthyr5kwr0d","incident_id":"zz0dmnw5jb7w","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-14T14:30:07.290Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T14:30:07.290Z","display_at":"2026-09-14T14:30:07.290Z","deliver_notifications":true,"tweet_id":null,"id":"y4t25yk7mjjs","incident_id":"zz0dmnw5jb7w","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"On September 14 - 18, 2026, starting at 07:00 EDT each day, our Ashburn datacenter provider will upgrade the building's critical power system. The work is performed on one power lineup at a time (about one day each), and affected cabinets will temporarily run on a single power feed. \n\nNo downtime is expected and no customer action is required, though power redundancy will be reduced during the work. \n\nUpdates will be posted here.","created_at":"2026-09-14T14:29:00.377Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-14T14:29:00.377Z","display_at":"2026-09-14T14:29:00.377Z","deliver_notifications":true,"tweet_id":null,"id":"78rr35jgxqnf","incident_id":"zz0dmnw5jb7w","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"ASH","created_at":"2022-09-13T19:10:29.960Z","updated_at":"2026-09-14T19:51:52.055Z","position":13,"description":"43830 Devin Shafron Drive\r\nAshburn, Virginia","showcase":true,"start_date":"2022-09-01T00:00:00.000Z","id":"08ms9zsmk92p","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"Network issue affecting services in Sao Paulo location","status":"resolved","created_at":"2026-09-10T22:03:00.997Z","updated_at":"2026-09-11T00:03:45.470Z","monitoring_at":"2026-09-10T23:37:41.769Z","resolved_at":"2026-09-11T00:03:45.452Z","impact":"major","shortlink":"https://stspg.io/frf2plwwch4w","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-10T22:03:00.987Z","reminder_intervals":null,"id":"hw8pfp8bs4j2","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"resolved","body":"A link degradation was identified with one of our providers. \n\nAs a mitigation measure, traffic from the data center was rerouted through alternative links. \n\nFollowing continuous monitoring, the link has stabilized and performance has returned to normal.","created_at":"2026-09-11T00:03:45.452Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-11T00:03:45.452Z","display_at":"2026-09-11T00:03:45.452Z","deliver_notifications":true,"tweet_id":null,"id":"sk0896v8hbkh","incident_id":"hw8pfp8bs4j2","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been implemented and we are monitoring the results.","created_at":"2026-09-10T23:37:41.769Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T23:37:41.769Z","display_at":"2026-09-10T23:37:41.769Z","deliver_notifications":true,"tweet_id":null,"id":"rg30pfttm5gd","incident_id":"hw8pfp8bs4j2","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-09-10T22:13:51.174Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T22:13:51.174Z","display_at":"2026-09-10T22:13:51.174Z","deliver_notifications":false,"tweet_id":null,"id":"b7nlnrvtmptb","incident_id":"hw8pfp8bs4j2","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"degraded_performance","new_status":"partial_outage"}]},{"status":"investigating","body":"Network issue affecting services in our Sao Paulo location, identified today at approximately 21:00 UTC.\nOur Network Operations team is actively investigating the issue and working to fully restore normal conditions.","created_at":"2026-09-10T22:03:01.067Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-10T22:03:01.067Z","display_at":"2026-09-10T22:03:01.067Z","deliver_notifications":true,"tweet_id":null,"id":"xfxmmkbh0y4t","incident_id":"hw8pfp8bs4j2","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SAO","created_at":"2014-05-13T22:10:51.507Z","updated_at":"2026-09-11T00:03:45.417Z","position":1,"description":"Rua Dr. Eduardo Martinelli, 100","showcase":true,"start_date":null,"id":"0df6klxr4hwf","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"Network Engineering - ASH DC Emergency Maintenance","status":"completed","created_at":"2026-09-02T18:26:47.945Z","updated_at":"2026-09-03T12:00:09.609Z","monitoring_at":null,"resolved_at":"2026-09-03T12:00:09.087Z","impact":"maintenance","shortlink":"https://stspg.io/vgtrmmtbyy6q","scheduled_for":"2026-09-03T04:00:00.000Z","scheduled_until":"2026-09-03T12:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-03T03:00:30.131Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-02T18:26:47.924Z","reminder_intervals":null,"id":"lh9txzl06079","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-03T12:00:09.087Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T12:00:09.087Z","display_at":"2026-09-03T12:00:09.087Z","deliver_notifications":true,"tweet_id":null,"id":"2wwjh8blmdby","incident_id":"lh9txzl06079","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"under_maintenance","new_status":"operational"},{"code":"n89k8yz1yns7","name":"Services - Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-03T04:00:10.186Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T04:00:10.186Z","display_at":"2026-09-03T04:00:10.186Z","deliver_notifications":true,"tweet_id":null,"id":"00qtvph7mvtt","incident_id":"lh9txzl06079","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"operational","new_status":"under_maintenance"},{"code":"n89k8yz1yns7","name":"Services - Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-03T03:00:29.825Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T03:00:29.825Z","display_at":"2026-09-03T03:00:29.825Z","deliver_notifications":true,"tweet_id":null,"id":"51dhhsl30vst","incident_id":"lh9txzl06079","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear Customers,\nWe are writing to inform you that the Border Router replacement activity scheduled for September 2nd has been rescheduled.\nDuring the scheduled maintenance window, our engineer accessed the infrastructure and performed an on-site inspection of the rack and equipment before starting the replacement. Based on the conditions identified during this assessment, we determined that proceeding with the replacement at that time could introduce unnecessary risk to the production environment.\nAs a precaution, we decided not to proceed with the replacement and rescheduled the activity to allow the team to make the necessary preparations and ensure the work can be performed safely.\nAll services remained operational during this period, and traffic continues to be handled by the redundant Border Router.\nTo restore full redundancy to our Border Infrastructure and maintain the stability and resilience of our services, the replacement activity has been rescheduled as follows:\nMaintenance Schedule:\n\nStart Date: September 3rd, 2026\nStart Time: 04:00 AM UTC\nEnd Time: 12:00 PM UTC\nDuration: 08 hours\nExpected Impact:\nDuring this maintenance window, you may experience:\n\nIncreased latency: You may notice temporary delays in network response.\nService disruptions: Short spikes, packet drops, or brief interruptions may occur due to traffic adjustments during the router replacement.\nWe are taking a cautious approach to this activity to minimize operational risks while restoring the redundancy of our Border Infrastructure as soon as possible. This redundancy is essential to ensure service continuity in the event of a failure affecting the currently active router.\nWe appreciate your understanding and apologize for any inconvenience this rescheduling may cause.\nContact Information:\nOur dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at (netops@latitude.sh).","created_at":"2026-09-02T18:26:48.010Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T18:26:48.010Z","display_at":"2026-09-02T18:26:48.010Z","deliver_notifications":true,"tweet_id":null,"id":"ljnwhxbgbnrh","incident_id":"lh9txzl06079","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"operational","new_status":"operational"},{"code":"n89k8yz1yns7","name":"Services - Dashboard","old_status":"operational","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2018-05-28T14:22:16.617Z","updated_at":"2026-09-03T12:00:08.124Z","position":1,"description":"Frontend application","showcase":true,"start_date":null,"id":"n89k8yz1yns7","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"Looking Glass","created_at":"2022-06-13T13:23:49.517Z","updated_at":"2026-09-03T12:00:08.243Z","position":7,"description":"Network looking glass.","showcase":true,"start_date":"2019-01-01T00:00:00.000Z","id":"qwj8xkhg488g","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"ASH","created_at":"2022-09-13T19:10:29.960Z","updated_at":"2026-09-14T19:51:52.055Z","position":13,"description":"43830 Devin Shafron Drive\r\nAshburn, Virginia","showcase":true,"start_date":"2022-09-01T00:00:00.000Z","id":"08ms9zsmk92p","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"Network Engineering - ASH DC Emergency Maintenance","status":"completed","created_at":"2026-08-31T22:18:11.193Z","updated_at":"2026-09-02T12:00:07.684Z","monitoring_at":null,"resolved_at":"2026-09-02T12:00:07.652Z","impact":"maintenance","shortlink":"https://stspg.io/cctvcb5fw9dn","scheduled_for":"2026-09-02T04:00:00.000Z","scheduled_until":"2026-09-02T12:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-02T03:00:33.914Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-31T22:18:11.175Z","reminder_intervals":null,"id":"j3drtbctfznq","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-02T12:00:07.652Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T12:00:07.652Z","display_at":"2026-09-02T12:00:07.652Z","deliver_notifications":true,"tweet_id":null,"id":"tvglt1h10dzk","incident_id":"j3drtbctfznq","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"under_maintenance","new_status":"operational"},{"code":"n89k8yz1yns7","name":"Services - Dashboard","old_status":"under_maintenance","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-02T04:00:09.255Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T04:00:09.255Z","display_at":"2026-09-02T04:00:09.255Z","deliver_notifications":true,"tweet_id":null,"id":"79njx82ch2tx","incident_id":"j3drtbctfznq","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"operational","new_status":"under_maintenance"},{"code":"n89k8yz1yns7","name":"Services - Dashboard","old_status":"operational","new_status":"under_maintenance"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-02T03:00:33.613Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-02T03:00:33.613Z","display_at":"2026-09-02T03:00:33.613Z","deliver_notifications":true,"tweet_id":null,"id":"86xyspcng37p","incident_id":"j3drtbctfznq","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear Customers,\n\nIn order to maintain the stability and redundancy of our network infrastructure, we will perform the replacement of one of our Border Routers.\n\nThe router experienced an unexpected hardware failure and stopped operating. Traffic was automatically taken over by the redundant router, keeping all services operational without impact.\n\nTo ensure the continued stability of our services, it is necessary to replace the faulty router and restore full redundancy to our Border Infrastructure. This activity is important to ensure that a redundant router remains available in case of any failure affecting the currently active device.\n\nMaintenance Schedule:\n\nStart Date: September 2nd, 2026\nStart Time: 04:00 AM UTC\nEnd Time: 12:00 PM UTC\nDuration: 08 hours\n\nExpected Impact:\n\nDuring this maintenance window, you may experience:\n\nIncreased latency: You may notice temporary delays in network response.\nService disruptions: Short spikes, packet drops, or brief interruptions may occur due to traffic adjustments during the router replacement.\n\nWe are proactively performing this maintenance to restore the redundancy of our Border Infrastructure and maintain the quality, stability, and reliability of our services.\n\nWe understand that network disruptions can be inconvenient, and we apologize for any inconvenience this may cause.\n\nContact Information:\n\nOur dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at (netops@latitude.sh).","created_at":"2026-08-31T22:18:11.268Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-31T22:18:11.268Z","display_at":"2026-08-31T22:18:11.268Z","deliver_notifications":true,"tweet_id":null,"id":"svysgtb8nxq5","incident_id":"j3drtbctfznq","custom_tweet":null,"affected_components":[{"code":"08ms9zsmk92p","name":"Regions - ASH","old_status":"operational","new_status":"operational"},{"code":"n89k8yz1yns7","name":"Services - Dashboard","old_status":"operational","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard","created_at":"2018-05-28T14:22:16.617Z","updated_at":"2026-09-03T12:00:08.124Z","position":1,"description":"Frontend application","showcase":true,"start_date":null,"id":"n89k8yz1yns7","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"Looking Glass","created_at":"2022-06-13T13:23:49.517Z","updated_at":"2026-09-03T12:00:08.243Z","position":7,"description":"Network looking glass.","showcase":true,"start_date":"2019-01-01T00:00:00.000Z","id":"qwj8xkhg488g","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"ASH","created_at":"2022-09-13T19:10:29.960Z","updated_at":"2026-09-14T19:51:52.055Z","position":13,"description":"43830 Devin Shafron Drive\r\nAshburn, Virginia","showcase":true,"start_date":"2022-09-01T00:00:00.000Z","id":"08ms9zsmk92p","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"Bogota Maintenance - Network Engineering","status":"completed","created_at":"2026-07-30T15:49:58.853Z","updated_at":"2026-08-14T11:00:07.823Z","monitoring_at":null,"resolved_at":"2026-08-14T11:00:07.723Z","impact":"maintenance","shortlink":"https://stspg.io/xdzg9dchr5qc","scheduled_for":"2026-08-14T07:00:00.000Z","scheduled_until":"2026-08-14T11:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-14T06:01:15.028Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-30T15:49:58.835Z","reminder_intervals":null,"id":"qp13kslxp6h5","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-14T11:00:07.723Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T11:00:07.723Z","display_at":"2026-08-14T11:00:07.723Z","deliver_notifications":true,"tweet_id":null,"id":"4g00dkbtdsgh","incident_id":"qp13kslxp6h5","custom_tweet":null,"affected_components":[{"code":"5mvczpbcvcw3","name":"Regions - BGT","old_status":"under_maintenance","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"under_maintenance","new_status":"operational"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-14T07:00:14.902Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T07:00:14.902Z","display_at":"2026-08-14T07:00:14.902Z","deliver_notifications":true,"tweet_id":null,"id":"4pmzcp7qfh71","incident_id":"qp13kslxp6h5","custom_tweet":null,"affected_components":[{"code":"5mvczpbcvcw3","name":"Regions - BGT","old_status":"operational","new_status":"under_maintenance"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"under_maintenance"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-14T06:01:14.308Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T06:01:14.308Z","display_at":"2026-08-14T06:01:14.308Z","deliver_notifications":true,"tweet_id":null,"id":"7bft9pl2pzlk","incident_id":"qp13kslxp6h5","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear Customer,\n\nAs part of our ongoing efforts to optimise infrastructure and enhance network resiliency, we will be performing a critical upgrade of the Core infrastructure at our Bogota Data Center. This essential maintenance cannot be postponed and may result in a brief service disruption, with downtime not expected to exceed 30 minutes during the scheduled maintenance window. Work will commence as close to the start of the maintenance window as possible, and the window has been set to accommodate the rare event of unforeseen issues or a required rollback, ensuring all work is completed within the prescribed timeframe.\n\nImpacted Service(s): Downtime is not expected to exceed 30 minutes\n\nStart Date and Time: Fri, 14 Aug 2026 07:00:00 AM UTC\n\nEnd Date and Time: Fri, 14 Aug 2026 11:00:00 AM UTC\n\nDo you have questions about this maintenance activity? Did you know you can chat with us 24/7/365? Most support interactions are handled best via email at netops@latitude.sh.","created_at":"2026-07-30T15:49:58.929Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-30T15:49:58.929Z","display_at":"2026-07-30T15:49:58.929Z","deliver_notifications":true,"tweet_id":null,"id":"hnlc0xq85m4v","incident_id":"qp13kslxp6h5","custom_tweet":null,"affected_components":[{"code":"5mvczpbcvcw3","name":"Regions - BGT","old_status":"operational","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"operational"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Looking Glass","created_at":"2022-06-13T13:23:49.517Z","updated_at":"2026-09-03T12:00:08.243Z","position":7,"description":"Network looking glass.","showcase":true,"start_date":"2019-01-01T00:00:00.000Z","id":"qwj8xkhg488g","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"Remote access","created_at":"2022-09-13T18:45:55.732Z","updated_at":"2026-08-14T11:00:07.409Z","position":8,"description":"Remote access gives you limited access to our internal network so you can access your server's IPMI for out-of-band management.","showcase":true,"start_date":"2022-09-13T00:00:00.000Z","id":"y34fvywm9cnm","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"BGT","created_at":"2022-10-26T11:34:15.114Z","updated_at":"2026-08-14T11:00:07.491Z","position":15,"description":null,"showcase":true,"start_date":"2022-10-20T00:00:00.000Z","id":"5mvczpbcvcw3","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"Sao Paulo Maintenance - Network Engineering","status":"completed","created_at":"2026-07-28T20:55:21.270Z","updated_at":"2026-08-12T10:00:08.292Z","monitoring_at":null,"resolved_at":"2026-08-12T10:00:08.076Z","impact":"maintenance","shortlink":"https://stspg.io/9cn2h57m5ytt","scheduled_for":"2026-08-12T03:00:00.000Z","scheduled_until":"2026-08-12T10:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-12T02:01:16.317Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-28T20:55:21.248Z","reminder_intervals":null,"id":"7qxw1317jslc","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-12T10:00:08.076Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T10:00:08.076Z","display_at":"2026-08-12T10:00:08.076Z","deliver_notifications":true,"tweet_id":null,"id":"djb9fjknsn7l","incident_id":"7qxw1317jslc","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"under_maintenance","new_status":"operational"},{"code":"63fxjz9ppz9f","name":"Regions - SP1","old_status":"under_maintenance","new_status":"operational"},{"code":"6tvxw0f81lyc","name":"Regions - SAO2","old_status":"under_maintenance","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"under_maintenance","new_status":"operational"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-12T03:00:08.297Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T03:00:08.297Z","display_at":"2026-08-12T03:00:08.297Z","deliver_notifications":true,"tweet_id":null,"id":"dpttb92bwd5j","incident_id":"7qxw1317jslc","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"operational","new_status":"under_maintenance"},{"code":"63fxjz9ppz9f","name":"Regions - SP1","old_status":"operational","new_status":"under_maintenance"},{"code":"6tvxw0f81lyc","name":"Regions - SAO2","old_status":"operational","new_status":"under_maintenance"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"under_maintenance"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-12T02:01:16.070Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-12T02:01:16.070Z","display_at":"2026-08-12T02:01:16.070Z","deliver_notifications":true,"tweet_id":null,"id":"55zyjbs0vf5l","incident_id":"7qxw1317jslc","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Dear Customers,\n\nThis is a reminder regarding the upcoming planned maintenance event that will impact connectivity for the entire Sao Paulo site.\n\nPurpose of Maintenance:\n\nAs part of our ongoing efforts to optimize infrastructure performance, we will be upgrading the border infrastructure at our Sao Paulo Data Center. The work will be performed in small tasks to minimize the overall impact and reduce downtime.\n\nThis maintenance is essential and cannot be postponed. During the maintenance window, brief service interruptions may occur, with downtime not expected to exceed 01 hour.\n\nWork will begin as close as possible to the start of the maintenance window. The maintenance window duration includes additional time to accommodate any unforeseen issues or rollback procedures, ensuring all activities are completed safely within the scheduled timeframe.\n\nImpacted Service(s): Downtime is not expected to exceed 01 hour\n\nStart Date and Time: Sun, 12 Aug 2026 03:00:00 UTC\n\nEnd Date and Time: Sun, 12 Aug 2026 10:00:00 UTC\n\nDo you have questions about this maintenance activity? Did you know you can chat with us 24/7/365? Most support interactions are handled best via email at netops@latitude.sh.","created_at":"2026-07-28T20:55:21.349Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T20:55:21.349Z","display_at":"2026-07-28T20:55:21.349Z","deliver_notifications":true,"tweet_id":null,"id":"ypn4rfb1dx2v","incident_id":"7qxw1317jslc","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"operational","new_status":"operational"},{"code":"63fxjz9ppz9f","name":"Regions - SP1","old_status":"operational","new_status":"operational"},{"code":"6tvxw0f81lyc","name":"Regions - SAO2","old_status":"operational","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"operational"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SAO","created_at":"2014-05-13T22:10:51.507Z","updated_at":"2026-09-11T00:03:45.417Z","position":1,"description":"Rua Dr. Eduardo Martinelli, 100","showcase":true,"start_date":null,"id":"0df6klxr4hwf","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"},{"status":"operational","name":"SP1","created_at":"2014-05-13T22:06:02.089Z","updated_at":"2026-08-12T10:00:07.456Z","position":2,"description":"Rua Dr. Miguel Couto, 58","showcase":true,"start_date":null,"id":"63fxjz9ppz9f","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"},{"status":"operational","name":"Looking Glass","created_at":"2022-06-13T13:23:49.517Z","updated_at":"2026-09-03T12:00:08.243Z","position":7,"description":"Network looking glass.","showcase":true,"start_date":"2019-01-01T00:00:00.000Z","id":"qwj8xkhg488g","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"Remote access","created_at":"2022-09-13T18:45:55.732Z","updated_at":"2026-08-14T11:00:07.409Z","position":8,"description":"Remote access gives you limited access to our internal network so you can access your server's IPMI for out-of-band management.","showcase":true,"start_date":"2022-09-13T00:00:00.000Z","id":"y34fvywm9cnm","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"SAO2","created_at":"2023-12-07T18:37:47.437Z","updated_at":"2026-08-12T10:00:07.814Z","position":17,"description":"Alameda Glete, 700 - Campos Elíseos","showcase":true,"start_date":"2021-10-20T00:00:00.000Z","id":"6tvxw0f81lyc","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"Power Issue - LON2","status":"resolved","created_at":"2026-08-08T00:17:40.786Z","updated_at":"2026-08-08T23:54:58.109Z","monitoring_at":null,"resolved_at":"2026-08-08T23:54:58.093Z","impact":"major","shortlink":"https://stspg.io/9rqprg3w3l72","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-08T00:17:40.777Z","reminder_intervals":null,"id":"5dkdhvh8g08v","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Our team will keep the communication for the affected customers via ongoing tickets.","created_at":"2026-08-08T23:54:58.093Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-08T23:54:58.093Z","display_at":"2026-08-08T23:54:58.093Z","deliver_notifications":false,"tweet_id":null,"id":"6v2z2kcqfbcs","incident_id":"5dkdhvh8g08v","custom_tweet":null,"affected_components":[{"code":"fpsbbx0h01qb","name":"Regions - LON","old_status":"partial_outage","new_status":"operational"},{"code":"wgwp2bkjvd3w","name":"Regions - LON2","old_status":"partial_outage","new_status":"operational"}]},{"status":"identified","body":"Several servers have been recovered but the full extension of the site is still being worked on at the moment. Our team is still working with the DCO for the full resolution.","created_at":"2026-08-08T11:06:58.306Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-08T11:06:58.306Z","display_at":"2026-08-08T11:06:58.306Z","deliver_notifications":false,"tweet_id":null,"id":"lkzg4g5c0xs8","incident_id":"5dkdhvh8g08v","custom_tweet":null,"affected_components":[{"code":"fpsbbx0h01qb","name":"Regions - LON","old_status":"partial_outage","new_status":"partial_outage"},{"code":"wgwp2bkjvd3w","name":"Regions - LON2","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"Some devices are being recovered. Our team are still working with the DCO to fully recover the site.","created_at":"2026-08-08T03:05:45.625Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-08T03:05:45.625Z","display_at":"2026-08-08T03:05:45.625Z","deliver_notifications":false,"tweet_id":null,"id":"7gfjcvhkyjv7","incident_id":"5dkdhvh8g08v","custom_tweet":null,"affected_components":[{"code":"fpsbbx0h01qb","name":"Regions - LON","old_status":"partial_outage","new_status":"partial_outage"},{"code":"wgwp2bkjvd3w","name":"Regions - LON2","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-08-08T00:29:35.593Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-08T00:29:35.593Z","display_at":"2026-08-08T00:29:35.593Z","deliver_notifications":true,"tweet_id":null,"id":"47758cxcxszc","incident_id":"5dkdhvh8g08v","custom_tweet":null,"affected_components":[{"code":"fpsbbx0h01qb","name":"Regions - LON","old_status":"operational","new_status":"partial_outage"},{"code":"wgwp2bkjvd3w","name":"Regions - LON2","old_status":"degraded_performance","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-08-08T00:17:40.856Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-08T00:17:40.856Z","display_at":"2026-08-08T00:17:40.856Z","deliver_notifications":true,"tweet_id":null,"id":"f1hc1b2nb0l8","incident_id":"5dkdhvh8g08v","custom_tweet":null,"affected_components":[{"code":"wgwp2bkjvd3w","name":"Regions - LON2","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"LON","created_at":"2022-02-10T19:50:44.509Z","updated_at":"2026-08-08T23:54:58.052Z","position":11,"description":"Clivemont Road\r\nMaidenhead\r\nBerkshire\r\nSL6 7FW","showcase":true,"start_date":"2021-11-08T00:00:00.000Z","id":"fpsbbx0h01qb","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"},{"status":"operational","name":"LON2","created_at":"2025-03-20T16:57:22.379Z","updated_at":"2026-08-08T23:54:58.067Z","position":19,"description":null,"showcase":true,"start_date":"2023-12-14T00:00:00.000Z","id":"wgwp2bkjvd3w","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]},{"name":"Sao Paulo Maintenance - Network Engineering","status":"completed","created_at":"2026-07-01T12:17:52.911Z","updated_at":"2026-07-19T11:00:08.660Z","monitoring_at":null,"resolved_at":"2026-07-19T11:00:08.574Z","impact":"maintenance","shortlink":"https://stspg.io/034mz0bcjq26","scheduled_for":"2026-07-19T03:00:00.000Z","scheduled_until":"2026-07-19T11:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-19T02:00:33.156Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-01T12:17:52.892Z","reminder_intervals":null,"id":"y6kgln9c6nc8","page_id":"x0x5dqxxsdwb","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-07-19T11:00:08.574Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-19T11:00:08.574Z","display_at":"2026-07-19T11:00:08.574Z","deliver_notifications":true,"tweet_id":null,"id":"f95vgzwrvqck","incident_id":"y6kgln9c6nc8","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"under_maintenance","new_status":"operational"},{"code":"6tvxw0f81lyc","name":"Regions - SAO2","old_status":"under_maintenance","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"under_maintenance","new_status":"operational"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-07-19T03:00:09.276Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-19T03:00:09.276Z","display_at":"2026-07-19T03:00:09.276Z","deliver_notifications":true,"tweet_id":null,"id":"f3xgpnvgvtsc","incident_id":"y6kgln9c6nc8","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"operational","new_status":"under_maintenance"},{"code":"6tvxw0f81lyc","name":"Regions - SAO2","old_status":"operational","new_status":"under_maintenance"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"under_maintenance"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-19T02:00:32.938Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-19T02:00:32.938Z","display_at":"2026-07-19T02:00:32.938Z","deliver_notifications":true,"tweet_id":null,"id":"g6ltd4ps8yrq","incident_id":"y6kgln9c6nc8","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Hi Customers,\n\nThis is a reminder regarding the upcoming planned maintenance event that will impact connectivity for the entire Sao Paulo site.\n\nPurpose of Maintenance:\n\nAs part of our ongoing efforts to optimize infrastructure performance, we will be upgrading the border infrastructure at our Sao Paulo Data Center. The work will be performed in small tasks to minimize the overall impact and reduce downtime.\n\nThis maintenance is essential and cannot be postponed. During the maintenance window, brief service interruptions may occur, with downtime not expected to exceed 01 hour.\n\nWork will begin as close as possible to the start of the maintenance window. The maintenance window duration includes additional time to accommodate any unforeseen issues or rollback procedures, ensuring all activities are completed safely within the scheduled timeframe.\n\nImpacted Service(s): Downtime is not expected to exceed 01 hour\n\nStart Date and Time: Sun, 19 Jul 2026 03:00:00 UTC\n\nEnd Date and Time: Sun, 19 Jul 2026 10:00:00 UTC\n\nDo you have questions about this maintenance activity? Did you know you can chat with us 24/7/365? Most support interactions are handled best via email at netops@latitude.sh.","created_at":"2026-07-01T12:17:52.988Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-01T12:17:52.988Z","display_at":"2026-07-01T12:17:52.988Z","deliver_notifications":true,"tweet_id":null,"id":"n40y8j8d2k0c","incident_id":"y6kgln9c6nc8","custom_tweet":null,"affected_components":[{"code":"0df6klxr4hwf","name":"Regions - SAO","old_status":"operational","new_status":"operational"},{"code":"6tvxw0f81lyc","name":"Regions - SAO2","old_status":"operational","new_status":"operational"},{"code":"qwj8xkhg488g","name":"Services - Looking Glass","old_status":"operational","new_status":"operational"},{"code":"y34fvywm9cnm","name":"Services - Remote access","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SAO","created_at":"2014-05-13T22:10:51.507Z","updated_at":"2026-09-11T00:03:45.417Z","position":1,"description":"Rua Dr. Eduardo Martinelli, 100","showcase":true,"start_date":null,"id":"0df6klxr4hwf","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"},{"status":"operational","name":"Looking Glass","created_at":"2022-06-13T13:23:49.517Z","updated_at":"2026-09-03T12:00:08.243Z","position":7,"description":"Network looking glass.","showcase":true,"start_date":"2019-01-01T00:00:00.000Z","id":"qwj8xkhg488g","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"Remote access","created_at":"2022-09-13T18:45:55.732Z","updated_at":"2026-08-14T11:00:07.409Z","position":8,"description":"Remote access gives you limited access to our internal network so you can access your server's IPMI for out-of-band management.","showcase":true,"start_date":"2022-09-13T00:00:00.000Z","id":"y34fvywm9cnm","page_id":"x0x5dqxxsdwb","group_id":"rd7kgr7s9vzg"},{"status":"operational","name":"SAO2","created_at":"2023-12-07T18:37:47.437Z","updated_at":"2026-08-12T10:00:07.814Z","position":17,"description":"Alameda Glete, 700 - Campos Elíseos","showcase":true,"start_date":"2021-10-20T00:00:00.000Z","id":"6tvxw0f81lyc","page_id":"x0x5dqxxsdwb","group_id":"2d9ylxyxj2cr"}]}]
}