Update - Fixes have been successfully applied across all regions. Our team is now conducting a detailed review of the incident and addressing each case individually to ensure there is no further impact.
Oct 14, 2024 - 17:54 UTC
Oct 14, 2024 - 17:54 UTC
Update - Ashburn is now stable. Fixes are being implemented for the remaining locations. We appreciate your patience.
Oct 13, 2024 - 19:04 UTC
Oct 13, 2024 - 19:04 UTC
Identified - A fix is being implemented on a per-region basis. Error rates have decreased considerably. If you have issues, reach out to us.
Oct 13, 2024 - 15:51 UTC
Oct 13, 2024 - 15:51 UTC
Update - We are continuing to investigate this issue.
Oct 12, 2024 - 22:29 UTC
Oct 12, 2024 - 22:29 UTC
Update - We are rolling out fixes across locations. Chicago is now stable.
Oct 12, 2024 - 20:22 UTC
Oct 12, 2024 - 20:22 UTC
Investigating - We are investigating an increased error rate affecting non-instant deployments in North America. Non-instant deployments are made with an Operating System other than Ubuntu 24.04.
This issue only affects new deployments and reinstallations of existing servers. During the incident, please refrain from reinstalling servers located in the US, and prefer deploying Ubuntu 24.04 over other Operating Systems, if possible.
We are working to address this issue as soon as possible and will provide updates as we learn more and implement the necessary fixes.
Oct 12, 2024 - 20:06 UTC
This issue only affects new deployments and reinstallations of existing servers. During the incident, please refrain from reinstalling servers located in the US, and prefer deploying Ubuntu 24.04 over other Operating Systems, if possible.
We are working to address this issue as soon as possible and will provide updates as we learn more and implement the necessary fixes.
Oct 12, 2024 - 20:06 UTC
About This Site
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Scheduled Maintenance
Tokyo Maintenance
Oct 28, 2024 15:00-21:00 UTC
Dear Customers,
In order to optimize our network infrastructure in the Tokyo Data Center, we will move the Layer 3 Core logical configuration to improve the capability and scalability of our network.
Maintenance Schedule:
- Start Date: October 28th
- Start Time: 15:00 UTC
- End Time: 21:00 UTC
- Duration: 6 hours
Expected Impact:
- Service disruptions: Short spikes, drops, and interruptions due to traffic switchover.
- Maximum outage: Up to one hour of cumulative downtime.
Contact Information:
Our dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at [netops@latitude.sh].
We appreciate your understanding and support as we work to improve our network infrastructure.
Posted on Oct 18, 2024 - 13:06 UTC
In order to optimize our network infrastructure in the Tokyo Data Center, we will move the Layer 3 Core logical configuration to improve the capability and scalability of our network.
Maintenance Schedule:
- Start Date: October 28th
- Start Time: 15:00 UTC
- End Time: 21:00 UTC
- Duration: 6 hours
Expected Impact:
- Service disruptions: Short spikes, drops, and interruptions due to traffic switchover.
- Maximum outage: Up to one hour of cumulative downtime.
Contact Information:
Our dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at [netops@latitude.sh].
We appreciate your understanding and support as we work to improve our network infrastructure.
Posted on Oct 18, 2024 - 13:06 UTC