[ASH] Electrical Maintenance Notice 4
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 2026 - 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Oct 12, 2026 08:00 - Oct 16, 2026 08:00 UTC
Scheduled - On October 12th - 16th, 2026, starting at 08:00 EDT each day, our Ashburn datacenter provider will upgrade the building's critical power system. The work is performed on one power lineup at a time (about one day each), and affected cabinets will temporarily run on a single power feed.

No downtime is expected and no customer action is required, though power redundancy will be reduced during the work.

Updates will be posted here.
Oct 12, 2026 08:00 - Oct 16, 2026 08:00 UTC

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Latitude.sh publishes on this page the latest information on availability of its services. Sign up to receive information via email or SMS about intermittency or unavailability. We will also tell you about future scheduled maintenance on our infrastructure.

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Scheduled Maintenance

[TYO] Maintenance Notice - Firewall upgrade Oct 14, 2026 17:00-20:00 UTC

Dear Customers,

In order to maintain the stability and redundancy of our network infrastructure, we will upgrade the firewall topology the High Availability pair on site.

Some services is currently operating in standalone mode, meaning there is no redundant device to take over traffic in the event of a hardware failure or unexpected outage.

To ensure continued stability of our services and restore full redundancy to our infrastructure, we will migrate traffic from standalone firewall to the HA firewall.


Maintenance Schedule:

- Start Date: October, 14th
- Start Time: 05:00 p.m. UTC
- End Time: 08:00 p.m. UTC
- Duration: 3 hours

Expected Impact:

During this maintenance window, you may experience:

As this migration involves moving the traffic to a new active device, the following will be impacted for the duration of the maintenance window:
- Machine provisioning
- Remote access

We understand that network disruptions can be inconvenient, and we apologize for any inconvenience this may cause.

Contact Information:

Our dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at (netops@latitude.sh).
Posted on Oct 01, 2026 - 13:49 UTC

Mexico Maintenance - Network Engineering Oct 15, 2026 06:00-14:00 UTC

Hi Customer,

As part of our ongoing efforts to optimize infrastructure performance, an upgrade of the border infrastructure at our Mexico Data Center. This essential maintenance cannot be postponed and may result in a brief service disruption, with downtime not expected to exceed 01 hour during the scheduled maintenance window. Work will commence as close to the start of the maintenance window as possible, and the window has been set to accommodate the rare event of unforeseen issues or a required rollback, ensuring all work is completed within the prescribed timeframe.

Impacted Service(s): Downtime is not expected to exceed 01 hour

Start Date and Time: Thu, 15 Oct 2026 06:00:00 AM UTC
End Date and Time: Thu, 15 Oct 2026 02:00:00 PM UTC


We understand that network disruptions can be inconvenient, and we apologize for any inconvenience this may cause.

Do you have questions about this maintenance activity? Did you know you can chat with us 24/7/365? Most support interactions are handled best via email at netops@latitude.sh.
Posted on Oct 02, 2026 - 13:45 UTC

Oct 13, 2026

No incidents reported today.

Oct 12, 2026

Unresolved incident: [ASH] Electrical Maintenance Notice 4.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

Network Connectivity Issues - São Paulo
Resolved - This incident has been resolved.
Oct 9, 16:45 UTC
Monitoring - A fix has been applied and network connectivity has been fully restored. Our team is currently monitoring traffic to ensure ongoing stability.
Oct 9, 13:39 UTC
Investigating - Our Network team is aware of and actively investigating connectivity issues affecting the SAO region.

Further updates will be provided as soon as more information becomes available.
Oct 9, 12:50 UTC
Ashburn Electrical Maintenance Notice 2
Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 UTC
Update - Extended Maintenance - Critical Load Electrical Upgrades
UPDATE Dates: October 5 –October 12, 2026 Starting 7AM Site Local Time
Oct 8, 20:54 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Oct 5, 18:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 08:00 UTC
Update - This activity had its window modified from Oct 8th - 9th to Oct 5th - 9th. Start time and other details remains the same.
Oct 1, 14:43 UTC
Scheduled - On October 5th - 9th, 2026, starting at 08:00 EDT each day, our Ashburn datacenter provider will upgrade the building's critical power system. The work is performed on one power lineup at a time (about one day each), and affected cabinets will temporarily run on a single power feed.

No downtime is expected and no customer action is required, though power redundancy will be reduced during the work.

Updates will be posted here.
Sep 17, 18:31 UTC

Oct 8, 2026

[DAL] Maintenance Notice - Migrate Firewall Services to HA Topology
Completed - The scheduled maintenance has been completed.
Oct 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 UTC
Scheduled - Dear Customers,

In order to maintain the stability and redundancy of our network infrastructure, we will upgrade the firewall topology to the High Availability pair on site.

Some services is currently operating in standalone mode, meaning there is no redundant device to take over traffic in the event of a hardware failure or unexpected outage.

To ensure continued stability of our services and restore full redundancy to our infrastructure, we will migrate traffic from standalone firewall to the HA firewall.


Maintenance Schedule:

- Start Date: October, 08th
- Start Time: 09:00 a.m. UTC
- End Time: 11:00 a.m. UTC
- Duration: 2 hours

Expected Impact:

During this maintenance window, you may experience:

As this migration involves moving the traffic to a new active device, the following will be impacted for the duration of the maintenance window:
- Machine provisioning

We understand that network disruptions can be inconvenient, and we apologize for any inconvenience this may cause.

Contact Information:

Our dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at (netops@latitude.sh).
Oct 1, 13:41 UTC

Oct 7, 2026

DAL Emergency Maintenance - Upgrade Core Layer
Completed - The scheduled maintenance has been completed.
Oct 7, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 UTC
Scheduled - Dear Customers,

In order to maintain the stability, performance, and reliability of our network infrastructure, we will perform an emergency software upgrade on our Core Switches.
This emergency maintenance is required to address a known software bug that may cause unexpected increases in CPU utilization. Under certain conditions, high CPU utilization could impact the processing of network traffic and potentially lead to network performance degradation or service instability.

To mitigate this risk and prevent the issue from affecting our services, it is necessary to upgrade the Core Switches to a software version that includes the appropriate fix. This emergency maintenance is important to ensure the continued stability, performance, and reliability of our Core Infrastructure.

Maintenance Schedule:
Start Date: October 7th, 2026
 Start Time: 08:00 AM UTC
  End Time: 04:00 PM UTC
  Duration: 08 hours

Expected Impact:
During this maintenance window, you may experience:
Increased latency: You may notice temporary delays in network response.

Service disruptions: Short spikes, packet drops, or brief interruptions may occur due to traffic adjustments during the Core Switches upgrade.

We are performing this emergency maintenance to address the identified software bug and mitigate potential CPU utilization issues that could affect network traffic. This activity is necessary to maintain the quality, stability, and reliability of our services.

We understand that emergency maintenance may cause inconvenience, and we apologize for any disruption this activity may cause.

Contact Information:
Our dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at (netops@latitude.sh).
Oct 5, 14:08 UTC

Oct 6, 2026

[LAX2] Maintenance Notice - Firewall Upgrade Topology
Completed - The scheduled maintenance has been completed.
Oct 6, 02:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 UTC
Scheduled - Dear Customers,
In order to maintain the stability and redundancy of our network infrastructure, we will perform a FortiOS upgrade and enable HA (High Availability) mode on site.

The firewall is currently operating in standalone mode, meaning there is no redundant device to take over traffic in the event of a hardware failure or unexpected outage.

We will upgrade the firewall and enable HA1/HA2 interfaces to bring a second unit into sync as an active redundant pair.

Maintenance Schedule:


Start Date: October 6th
Start Time: 01:00 a.m. UTC
End Time: 2:30 a.m. UTC
Duration: 1 hour and 30 minutes


Expected Impact:

During this maintenance window, you may experience:

As the firewall is currently in standalone mode and the image update requires a reboot, all services will be impacted for the duration of the maintenance window.

We understand that network disruptions can be inconvenient, and we apologize for any inconvenience this may cause.

Contact Information:

Our dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at (netops@latitude.sh).
Sep 21, 15:38 UTC

Oct 5, 2026

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

[ASH] Electrical Maintenance Notice 3
Completed - The scheduled maintenance has been completed.
Oct 2, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 15:00 UTC
Scheduled - On September 28th - October 9th, 2026, starting at 08:00 EDT each day, our Ashburn datacenter provider will upgrade the building's critical power system. The work is performed on one power lineup at a time (about one day each), and affected cabinets will temporarily run on a single power feed.

No downtime is expected and no customer action is required, though power redundancy will be reduced during the work.

Updates will be posted here.
Oct 1, 14:49 UTC

Oct 1, 2026

Sep 30, 2026

No incidents reported.

Sep 29, 2026

[DAL] Maintenance Notice - Upgrade Firewall Topology
Completed - The scheduled maintenance has been completed.
Sep 29, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 08:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Sep 21, 15:59 UTC
Scheduled - In order to maintain the stability and redundancy of our network infrastructure, we will migrate the virtual firewall from the standalone to our HA (High Availability) pair on site.

Maintenance Schedule:

Start Date: September 29th
Start Time: 08:00 a.m. UTC
End Time: 09:30 a.m. UTC
Duration: 1 hour and a half


Some services is currently operating in standalone mode, meaning there is no redundant device to take over traffic in the event of a hardware failure or unexpected outage.

To ensure continued stability of our services and restore full redundancy to our infrastructure, we will migrate traffic from the standalone firewall to the HA firewall.

Expected Impact:

During this maintenance window, you may experience:

As the firewall is currently in standalone mode and the image update requires a reboot, all services will be impacted for the duration of the maintenance window.

We understand that network disruptions can be inconvenient, and we apologize for any inconvenience this may cause.

Contact Information:

Our dedicated Network Operations Team is available to address any questions or concerns you may have regarding this maintenance. Please reach out to us via email at (netops@latitude.sh).
Sep 21, 15:34 UTC
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